Terms of Service

By registering for an account, clicking to accept these Terms, completing checkout and paying for a subscription, or otherwise accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, and any order, plan description, or policy referenced in them. If you do not agree, you must not access or use the Service.

During the checkout and payment process you are required to affirmatively accept these Terms and to acknowledge the Privacy Policy before your subscription begins. Your affirmative acceptance, your payment, and your use of the Service each independently constitute your agreement to these Terms.

If you accept these Terms or use the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization, and "you", "your", and "Customer" refer to that organization. These Terms apply to that organization and to all of its Authorized Users.

We may update these Terms from time to time as described in "Changes to These Terms". The version currently in effect is identified by the version string and effective date shown at the top of this document.

In these Terms, capitalized terms have the following meanings:

• "Service" means the SentiTrack.ai software-as-a-service platform, the website at https://sentitrack.ai, the ingest mailbox and email-routing functionality, the sentiment scoring and aggregation features, the dashboards and APIs, and all related documentation and updates we make available.
• "Customer" (also "you") means the organization, or the individual acting for business purposes (such as a sole proprietor), that subscribes to or uses the Service and is identified on the account. The Service is not offered for personal, family, or household use.
• "Authorized Users" means the individuals (such as administrators and analysts) whom the Customer permits to access and use the Service through the Customer's account.
• "Monitored Individuals" means the employees, contractors, or other individuals whose email communications the Customer elects to route to the Service and whose attributes the Customer registers in the Service.
• "Customer Data" means all data and information that the Customer or its Authorized Users submit to, or that the Service derives from inputs provided through, the Customer's account — including ingest-address configuration, registered Monitored Individuals and their attributes (which may, if the Customer opts in, include demographic or special-category attributes), email metadata processed by the Service, and Sentiment Data.
• "Sentiment Data" means the metadata and scores generated and stored by the Service for the Customer's email communications — namely sender, recipient, and copied addresses; timestamp; direction (inbound/outbound); a one-way hash of the subject line; a one-way hash of the message identifier; a token count; and the integer sentiment score (1-10). The Service does not store email bodies, plaintext subject lines, or attachments.
• "AI Provider" means a third-party artificial-intelligence provider selected by the Customer (Anthropic, OpenAI, or Google) to which email bodies are transmitted transiently for the sole purpose of generating a sentiment score.
• "Order" means the plan, subscription term, and pricing selected by the Customer at checkout.

To use the Service you must register an account and provide accurate, current, and complete information, and keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account, whether or not authorized by you.

The Service is offered solely for business and organizational use. By registering, you represent and warrant that:

• you are at least 18 years old and have the legal capacity to enter into a binding contract;
• you are registering on behalf of a business, organization, or other entity (or as a sole proprietor acting for business purposes), and not as a consumer for personal, family, or household use;
• you have full authority to bind that organization to these Terms; and
• your use of the Service and the information you provide will comply with these Terms and all applicable laws.

You are responsible for the acts and omissions of your Authorized Users, and for ensuring that they comply with these Terms. Any breach of these Terms by an Authorized User is deemed a breach by the Customer.

Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during your subscription term solely for your internal business purposes.

We reserve all rights not expressly granted. No rights are granted to you by implication, estoppel, or otherwise. We may, in our discretion, modify, enhance, or discontinue features of the Service, impose or change usage limits, and make other changes to the Service from time to time.

You will not, and will not permit any Authorized User or third party to:

• copy, modify, translate, or create derivative works of the Service, or reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas of the Service, except to the limited extent this restriction is prohibited by applicable law (including any non-waivable right to decompile for interoperability under applicable law);
• rent, lease, sell, sublicense, resell, distribute, or otherwise make the Service available to any third party, or use the Service to operate a service bureau or on a time-sharing basis;
• scrape, crawl, harvest, or use automated means to access the Service except through interfaces we expressly provide, or circumvent, disable, or interfere with any usage limits, rate limits, security, or access controls of the Service;
• access or use the Service to build or train a competing product or service, or to benchmark or copy its features;
• introduce malware or malicious code, probe or test the vulnerability of the Service without authorization, or interfere with or disrupt the integrity or performance of the Service;
• use the Service in violation of any applicable law, or in any manner that infringes or misappropriates the intellectual property or other rights of any third party; or
• remove, obscure, or alter any proprietary notices in the Service.

We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates these Terms or applicable law, or that poses a risk to the Service or to others.

This section is fundamental to your use of the Service. Read it carefully. The Service enables the Customer to route the Customer's email communications to the Service for sentiment analysis and aggregation. The Customer alone decides what mail to monitor, whose communications to monitor, and what attributes (including any optional demographic or special-category attributes) to register. As between you and us, you are solely and exclusively responsible for the lawfulness of that monitoring and of your use of the Service.

Without limiting the foregoing, you are solely responsible, at your own cost and risk, for:

• Legality of monitoring and use. Determining and ensuring that monitoring email communications and using the Service is lawful and permitted in every jurisdiction in which you, your Authorized Users, and your Monitored Individuals are located.
• Compliance with all applicable laws. Complying with all applicable laws and regulations, including without limitation wiretapping, electronic-communications, interception, and recording laws (including one-party-, two-party-, and all-party-consent requirements); employment and labor laws; workplace-monitoring laws; and privacy and data-protection laws (including, where applicable, GDPR, UK GDPR, the CCPA/CPRA and other US state privacy laws, and any rules governing special-category or sensitive data).
• Notice and consent. Providing all legally required notices to, and obtaining all legally required consents from, your Monitored Individuals and any other affected persons before routing their communications to the Service or registering their attributes.
• Lawful basis and assessments. Establishing a valid lawful basis for the processing, and conducting any required data protection impact assessment (DPIA), legitimate-interests assessment, or equivalent assessment.
• Your own policies. Ensuring that your use of the Service is permitted under, and consistent with, your own internal, corporate, employment, and acceptable-use policies and any applicable collective-bargaining or works-council obligations.

US customers. You must additionally ensure that your use of the Service complies with all applicable United States federal, state, and local laws (including state wiretap and two-party/all-party-consent statutes) and with your own company policies.

We do not provide legal advice, do not determine whether your monitoring is lawful, and make no representation that the Service is appropriate or lawful for any particular use. You assume all risk arising from your decisions about what and whom to monitor and how you use the resulting Sentiment Data.

The Service is designed for and primarily aimed at the United States market. We make the Service available to customers in other countries as a convenience, but we make no representation that the Service, or any particular use of it, is appropriate, available, or lawful in any location outside the United States.

It is solely your responsibility to verify that accessing and using the Service is legally acceptable in your country and jurisdiction. Customers located outside the United States access and use the Service entirely at their own risk and are responsible for compliance with all local laws. If your use of the Service would be unlawful in your jurisdiction, you must not use the Service.

Sentiment scores and related analytics are generated using third-party artificial-intelligence models and are probabilistic estimates. They are inherently imperfect, may be inaccurate, incomplete, biased, or misleading, and may not reflect the true tone, meaning, or intent of any communication or individual.

Sentiment scores and other outputs of the Service are provided for informational purposes only. They do not constitute legal, employment, HR, medical, psychological, financial, or other professional advice, and are not a substitute for independent human judgment.

You must not use sentiment scores or other Service outputs as the sole basis for any decision affecting any individual, including any employment, hiring, promotion, compensation, disciplinary, termination, performance-evaluation, or other significant decision. You are solely responsible for any decisions you make and any actions you take based on the Service, and you assume all risk arising from your reliance on the Service's outputs.

The Service is a paid subscription. You agree to pay all fees for the plan you select at the prices in effect when you subscribe or renew. Fees are stated and payable in US dollars unless we specify otherwise.

Billing is handled by our payment processor, Stripe, Inc. You authorize us and Stripe to charge your designated payment method for all applicable fees. Billing begins immediately upon checkout. There is no free trial.

Automatic renewal. Your subscription renews automatically at the end of each billing period (e.g., monthly or annually, as selected) for a successive period of the same length, and your payment method will be charged the then-current fee for the renewal term, unless and until you cancel as described below. For annual subscriptions, we will send a renewal reminder before the renewal date where required by applicable law.

Taxes

Fees are exclusive of taxes. You are responsible for all sales, use, value-added, withholding, and similar taxes and duties imposed on the transaction, other than taxes based on our net income. If we are required to collect such taxes, they will be added to your charges.

Price Changes

We may change our prices, plans, and fees from time to time. Any increase to your recurring fees will apply only to billing periods beginning after we provide at least thirty (30) days' advance notice (which may be provided by email or in-product) before the affected renewal date. Your continued use of the Service after the change takes effect, or your failure to cancel before the next renewal, constitutes acceptance of the new fees. If you do not agree to a fee increase, you may cancel before the renewal as described below.

Non-Refundable

Except where a refund is required by mandatory applicable law, all fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused features, downgrades, or periods during which the Service was unused. Cancellation stops future renewals but does not entitle you to a refund of fees already paid.

Cancellation and Effect of Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Cancellation takes effect at the end of the then-current billing period; you will retain access until then, and your subscription will not renew thereafter. Upon expiration or termination, your right to access the Service ceases, and we may delete or render inaccessible your Customer Data in accordance with the Privacy Policy and any applicable retention settings.

Late Payment, Suspension, and Termination for Non-Payment

If a charge fails or any amount is overdue, we may suspend or limit your access to the Service until payment is received, and we may terminate your subscription for non-payment. You remain responsible for amounts accrued before suspension or termination.

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference.

Roles. As between the parties, the Customer is the data controller (or "business") with respect to Customer Data and the Monitored Individuals, and B2 Group acts as a data processor (or "service provider") that processes Customer Data on the Customer's documented instructions for the purpose of providing the Service. The Customer is responsible for determining the purposes and means of its monitoring, for the lawfulness of its instructions, and for the matters described in "Customer Legal Responsibility for Monitoring".

Data Processing Addendum. Where required by applicable data-protection law, the parties will comply with B2 Group's Data Processing Addendum, which is available on request by contacting [email protected] and, once executed, is incorporated into these Terms by reference and governs the processing of personal data, including processing only on documented instructions, confidentiality, sub-processor flow-down, assistance with data-subject requests and breach notification, and deletion or return of personal data. In the event of any conflict between the Data Processing Addendum and these Terms regarding the processing of personal data, the Data Processing Addendum controls.

License to process. You grant us a worldwide, non-exclusive, royalty-free right and license to host, store, process, transmit, display, and otherwise use Customer Data as necessary to provide, secure, and maintain the Service, to comply with law, and, to the extent permitted by applicable data-protection law and any applicable Data Processing Addendum, to improve the Service. This includes transmitting email bodies transiently to the AI Provider you select for the sole purpose of generating a sentiment score. We do not store email bodies, plaintext subject lines, or attachments.

You represent and warrant that you have all rights, consents, and lawful bases necessary to provide the Customer Data to us and to authorize the processing described in these Terms and the Privacy Policy, and that our processing of Customer Data on your instructions will not violate any law or any third party's rights.

Aggregated and de-identified data. We may generate and use aggregated, anonymized, and de-identified data and statistics derived from use of the Service (which do not identify you, any Authorized User, or any Monitored Individual) for any lawful business purpose, including operating, analyzing, improving, and developing the Service. We will not re-identify such data.

"Confidential Information" means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure. Each party will use the other's Confidential Information only to perform under these Terms, will protect it using at least reasonable care, and will not disclose it to third parties except to its personnel, advisors, and contractors who need to know it and are bound by confidentiality obligations.

Confidential Information does not include information that is or becomes public through no fault of the receiving party, was rightfully known without restriction before disclosure, is rightfully obtained from a third party without restriction, or is independently developed. A party may disclose Confidential Information to the extent required by law or legal process, provided it gives reasonable notice where lawfully permitted.

Our IP. We and our licensors own all right, title, and interest in and to the Service, including all software, models, algorithms, scoring methods, user interfaces, documentation, and all related intellectual property, and all improvements to any of the foregoing. Except for the limited license granted to you, these Terms do not transfer any ownership or rights in the Service to you.

Your data. As between the parties, you retain all right, title, and interest in and to your Customer Data, subject to the licenses you grant in these Terms.

Feedback. If you provide suggestions, comments, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use and exploit that feedback for any purpose without restriction or obligation to you.

The Service relies on and may interoperate with third-party services, including AI Providers (Anthropic, OpenAI, and Google), the payment processor Stripe, Inc., and optional integrations you may choose to enable (such as Microsoft 365, Google Workspace, RingCentral, Microsoft Teams, Slack, and Zoom). Your use of any third-party service is governed by that third party's own terms and privacy policies, and you are responsible for reviewing and complying with them. Where you bring your own AI Provider API key (BYOK), your use of that key and that provider is also subject to your agreement with the provider.

We do not control and are not responsible or liable for third-party services, their availability, performance, security, or acts or omissions, or for any data you transmit to or receive from them. Your election to enable or use any third-party service is at your own risk.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR LICENSORS AND SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT ANY DATA WILL BE ACCURATE OR PRESERVED; OR THAT SENTIMENT SCORES OR OTHER OUTPUTS WILL BE ACCURATE, RELIABLE, COMPLETE, OR FIT FOR ANY PURPOSE. SENTIMENT SCORES ARE PROBABILISTIC AI ESTIMATES AND MAY BE WRONG. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF, AND RELIANCE ON, THE SERVICE AND ITS OUTPUTS.

WE MAKE NO WARRANTY REGARDING ANY THIRD-PARTY SERVICE, AI PROVIDER, OR INTEGRATION, OR ANY OUTPUT, AVAILABILITY, OR ACT OR OMISSION OF ANY OF THEM. WE DO NOT VERIFY, AND MAKE NO REPRESENTATION THAT, YOUR MONITORING OR USE OF THE SERVICE IS LAWFUL IN ANY JURISDICTION.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you; in that case, such warranties are limited to the minimum scope and duration permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL B2 GROUP OR ITS AFFILIATES, OFFICERS, MEMBERS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, OR DATA, OR FOR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE AND AGGREGATE LIABILITY FOR ALL CLAIMS, IN THE AGGREGATE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU ACTUALLY PAID TO US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.

Exceptions. Nothing in these Terms excludes or limits either party's liability for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under applicable law. Except for such liabilities, the limitations and exclusions in this section apply to the maximum extent permitted by law. In addition, the limitations in this section do not apply to your indemnification obligations or to amounts owed by you under the "Fees, Billing, and Renewal" section.

The foregoing limitations apply to all claims in the aggregate and form an essential basis of the bargain between the parties; the pricing of the Service reflects this allocation of risk. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you; in that case, our liability is limited to the minimum extent permitted by law.

You will defend, indemnify, and hold harmless B2 Group and its affiliates, members, officers, employees, agents, licensors, and suppliers from and against any and all third-party claims, demands, suits, proceedings, and investigations, and all resulting losses, damages, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys' fees), arising out of or relating to:

• your Customer Data, including the email communications you route to the Service and the attributes you register;
• your monitoring of Monitored Individuals or any other individuals, and your collection, use, or disclosure of their information;
• your failure to provide required notice to, or obtain required consent from, any Monitored Individual or other person, or your lack of a valid lawful basis for the processing;
• your violation of any applicable law or regulation (including wiretap/consent, employment, and data-protection laws) or of your own policies;
• your decisions or actions based on sentiment scores or other Service outputs; and
• your breach of these Terms or your misuse of the Service.

As a condition of indemnification, we will: (a) provide you reasonable notice of the claim (provided that any failure to give prompt notice relieves you of your obligations only to the extent you are materially prejudiced); (b) grant you sole control of the defense and settlement of the claim, except that you may not settle any claim in a manner that imposes any liability, obligation, payment, or admission of fault on us, or that fails to fully and unconditionally release us, without our prior written consent; and (c) provide reasonable cooperation in the defense at your expense. We may participate in the defense with our own counsel at our own expense, and we may assume control of the defense if you fail to diligently defend the claim or if a conflict of interest exists. Your indemnification obligations survive termination or expiration of these Terms and are not subject to the cap in the "Limitation of Liability" section.

We may suspend or terminate your access to all or part of the Service, immediately and without liability, if: (a) you breach these Terms; (b) you fail to pay fees when due; (c) we reasonably believe your use poses a security, legal, or reputational risk to us, the Service, or others, or is unlawful; or (d) required by law or by a third-party provider on which the Service depends. Where practicable and lawful, we will provide notice and an opportunity to cure.

You may terminate by canceling your subscription as described in "Cancellation and Effect of Cancellation". Upon any termination or expiration, the license granted to you ends, you must cease using the Service, and we may delete or render inaccessible your Customer Data in accordance with the Privacy Policy and applicable retention settings. Termination does not relieve you of any obligation to pay amounts accrued before termination. The sections that by their nature should survive will survive as described in "Survival".

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT, TO HAVE A JURY TRIAL, AND TO PARTICIPATE IN A CLASS ACTION.

Governing Law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Wyoming, USA, and applicable US federal law (including the Federal Arbitration Act), without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal Resolution

Before initiating arbitration, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least thirty (30) days after written notice describing the dispute and the relief sought.

Binding Arbitration

Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively by final and binding individual arbitration, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect (or, if the AAA is unavailable, by JAMS under its Comprehensive Arbitration Rules then in effect), before a single arbitrator. The arbitration will be seated in Sheridan County, Wyoming, and may proceed in person, by document submission, by telephone, or online as the rules permit. Judgment on the award may be entered in any court of competent jurisdiction.

Arbitration Fees

Each party will bear its own arbitration costs except as the applicable rules or applicable law require otherwise; the arbitrator will apply the allocation of arbitration and administrative fees set forth in the administering provider's rules. The arbitrator may award fees and costs to the prevailing party to the extent permitted by the applicable rules or applicable law.

Class-Action and Jury-Trial Waiver

You and B2 Group each waive any right to a jury trial. All claims must be brought in each party's individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate or join the claims of more than one person and may not preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in the courts identified in the "Carve-Outs" section, while all other claims remain in arbitration. If the class-action waiver is found unenforceable in its entirety, then the entirety of this arbitration provision (other than this class-action waiver) will be deemed void, and the parties' disputes will be resolved in the courts identified in the "Carve-Outs" section; in no event will class, collective, consolidated, or representative claims be arbitrated.

Carve-Outs

Notwithstanding the above, either party may: (a) bring an individual action in small-claims court for disputes within that court's jurisdiction; and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual-property or confidentiality rights. For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in or serving Sheridan County, Wyoming, and waive any objection to that venue.

Arbitration Opt-Out

You may opt out of this arbitration agreement (including the class-action waiver) by sending written notice to [email protected] within thirty (30) days after you first accept these Terms, stating your name, account, and intent to opt out. If you opt out, the "Carve-Outs" venue provision governs disputes; opting out does not affect any other provision of these Terms.

We may modify these Terms at any time. If we make material changes, we will provide notice by updating the version string and effective date at the top of this document and, where appropriate, by email or in-product notice. Except as stated below, changes are effective when posted unless we state otherwise.

For material changes to the "Dispute Resolution; Arbitration; Class-Action Waiver" section or to fees, we will provide advance notice by email or in-product, and such changes will take effect on the stated effective date, which will be at least thirty (30) days after notice. For changes to the arbitration provision, your continued use of the Service after the effective date constitutes your acceptance, except that you may reject such a change by providing written notice to [email protected] within thirty (30) days, in which case the prior arbitration terms will continue to apply to then-existing disputes.

Your continued access to or use of the Service after the changes take effect, or your renewal of a subscription, constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and may cancel as described above.

Entire Agreement

These Terms, together with the Privacy Policy, any applicable Data Processing Addendum, and any Order, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements, proposals, and understandings, whether written or oral. Any conflicting or additional terms in your purchase orders or other documents are rejected and have no effect.

Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it will be severed, and the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any provision is not a waiver of our right to do so later. Any waiver must be in writing to be effective.

Assignment

You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without our prior written consent; any attempted assignment in violation of this section is void. We may freely assign these Terms, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, network or power failures, denial-of-service attacks, or failures of third-party services, suppliers, or providers.

Relationship of the Parties

The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, fiduciary, or employment relationship. Neither party has authority to bind the other.

Notices

We may provide notices to you by email to the address associated with your account or by posting in the Service, and such notices are deemed given when sent or posted. You must send legal notices to us at [email protected] and at B2 Group LLC, 1309 Coffeen Ave, Sheridan, WY 82801, United States. Privacy and data-subject requests should be sent to [email protected]; general and support inquiries to [email protected].

Survival

Provisions that by their nature should survive termination will survive, including, without limitation: Definitions; Restrictions on Use; Customer Legal Responsibility for Monitoring; the Market Statement; AI and Sentiment Scores; Fees, Billing, and Renewal (as to accrued amounts); Data Processing and Customer Data; Confidentiality; Intellectual Property; Warranty Disclaimer; Limitation of Liability; Indemnification; Dispute Resolution; Arbitration; Class-Action Waiver; and these General Provisions.

Operator and Contact

The Service is operated by B2 Group LLC, a Wyoming limited liability company, located at 1309 Coffeen Ave, Sheridan, WY 82801, United States. For additional company information, see our Imprint. Questions about these Terms may be directed to [email protected].