Get the power of company
sentiment tracking
SentiTrack scores the tone of every conversation your team has — email, phone calls, and team chat — and rolls it up by department, location, topic, and attribute, without ever storing a single message body. Spot conflict before it costs you.
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Financials tell you what happened.
Sentiment tells you what's coming.
Spot the shift instantly with SentiTrack.ai, apply countermeasures, and join our clients who save millions.
Track down conflicts and fix them
Every message between your people becomes a coloured edge in a living graph — red for hostile, green for warm, every shade between.
See how whole teams get along. Is Sales still in sync with Marketing? Is management drifting from HR?
The relationship graph between individuals — who talks to whom, and how the tone lands at every node.
Slice by any employee attribute — role, location, seniority, tenure — and watch the pairwise dynamics shift.
Save any view, overlay a calendar of events, and export the trend lines that matter to your leadership team.
Zoom, drag, nest hierarchies into bubbles, and filter by time, direction, topic, or attribute. Save and compare views.
Every message is summarised to a stable topic across paraphrases — so you spot friction by subject, not just by person.
We score the body, then discard it. Only sentiment, a subject hash, and metadata ever reach your database.
Not just email. Every conversation your team has.
Tone travels across every channel — so SentiTrack does too. Plug in the sources you already use, or push your own through the API, and it all lands in one consistent sentiment graph.
Inbound + outbound mail via a silent BCC rule on Google Workspace, Microsoft 365, Exchange or MDaemon. Where it all started.
Twilio, RingCentral and 3CX — score SMS, WhatsApp, and the transcripts of inbound and outbound phone calls.
Slack, Microsoft Teams and Zoom messages flow in through native webhooks — the same 1–10 score, the same graph.
Push any message from your own helpdesk, CRM or product with one call to our /ingest API. If it's text, we can score it.
Tell us which platform your team runs on and we'll quote a custom connector — most tools with a webhook or an export API can be wired in.
Three steps. Every channel. Zero clutter.
Sign up and you get a unique ingest address, plus one-click connectors for telephony and chat — and an API key for everything else.
A single mail-flow BCC rule, a provider webhook, or an API call quietly forwards monitored messages — inbound and outbound — to us.
Our AI scores each message 1–10 and extracts a stable topic. Bodies are discarded; only metadata lives in your database.
It reads tone the way a manager would
Generic sentiment tools flag a terse "Approved." as negative. SentiTrack scores each message the way a manager reads it — curt-but-fine, passive-aggressive, or genuinely warm — and grades it on a consistent 1–10 scale you can trend over time.
Eight languages, scored natively — no per-language setup:
The same eight languages are understood across every channel — email, voice transcripts and chat alike.
Free on us, or bring your own key
Every plan ships with SentiAI, a model bundled with the platform that scores on our own infrastructure — no external calls, no key hassle, no per-message cost. Need more volume or a specific provider? Drop in your own key and unlock unlimited scoring.
- SentiAI included on every plan — no API key required
- Bring your own Claude, GPT or Gemini key for unlimited scoring
- Switch providers and models from Settings without a redeploy
- Bodies are scored, then discarded — never written to your database
We score the body. Then we throw it away.
With SentiAI, bodies are scored on our own infrastructure and never leave the box. With a bring-your-own Claude, GPT or Gemini key, bodies are sent to that provider for scoring only. Either way they are discarded after scoring — your database keeps just the score, the participants, timestamps, and a hash of the subject. GDPR-aware by construction.
- Zero message bodies retained
- Zero subjects stored in plaintext
- Per-org Fernet-encrypted keys for BYOK
- Hard-delete endpoint + retention window
- Sensitive attributes are opt-in per organisation
Keep your data in-house by self-hosting with our Docker
Even in the cloud we never store a message body — we score it, then auto-delete the content right away, keep only the result and metadata, and never use your data for anything else. But if you'd rather no content leave your network at all, download SentiTrack Edge, our Docker appliance, and run the scoring on your own server. Only the finished sentiment scores are ever sent to us — which you then explore on your SentiTrack dashboards here.
Pull SentiTrack Edge — our self-hosted Docker appliance — onto a server inside your own network. One docker compose up -d plus a short guided web wizard, and you're live.
Edge ingests your email, team chat and telephony on-box and scores each message 1–10 with a compact on-box model — the bundled SentiAI engine — then discards the body. The content never leaves your server.
Every 12 hours Edge sends just the finished 1–10 sentiment scores plus non-content metadata (who, when, which channel) to your hosted account — where the same dashboards, graphs, timelines and reports are built for you to view.
Only the scores travel — your dashboards stay with us
Self-hosting covers the scoring step only. You still sign in to your SentiTrack account to view the analytics — the dashboards aren't run on your server, just the message scoring is.
Email, chat and telephony are ingested and scored on your own machine. Bodies, subjects and attachments are discarded after scoring and never leave your network.
Only the 1–10 sentiment scores and non-content metadata arrive here. Your network graphs, timelines, reports and alerts are built and viewed in your account — exactly like cloud customers.
- Message bodies, subjects and attachments never leave your network
- You choose the scope — internal-only, clients but not suppliers, your call; out-of-scope conversations are never read
- Around 93.5% as accurate as our full hosted model in our own testing — approximate, not a certified benchmark, and more than enough for confident, day-to-day decisions
- Covers all eight languages: English, German, French, Italian, Spanish, Russian, Turkish, Arabic
The Edge bundle download unlocks once you're signed in.
Simple pricing. Scale when you're ready.
Pick a plan and activate instantly. Cancel anytime — or explore the live demo first, no signup required.
Too complex to set up yourself? We'll do it for you.
Skip the configuration entirely. Get a custom quote and our team connects your requested sources, sets up shareable graphs, and generates the automatic PDF reports — so you see everything without setting anything up yourself.
- We connect the sources you ask for — email, telephony, chat, or your own systems via API
- We build the network graphs and timelines and share them with your team
- We generate the automatic PDF reports you need, on your schedule
- You just log in and read the results — nothing to configure
Tell us what you use — we'll handle the rest.
Running a consulting business? We have partner conditions for rolling out SentiTrack across multiple clients. Talk to us.
Frequently asked questions
Does SentiTrack store our employees' emails?
No. SentiTrack scores each message's tone and then discards the content. It never stores message bodies, subjects or attachments — only metadata (sender and recipients, timestamp, direction and a subject hash) and the 1–10 sentiment score.
How does sentiment scoring work?
Every inbound and outbound message is scored 1–10 by AI, where 1–2 is hostile, 5–6 neutral and 9–10 very warm. SentiTrack then aggregates those scores between any two groups of people — individuals, departments, branches, or a team and its customers.
Which AI models can we use?
Each organisation chooses Anthropic Claude, OpenAI or Google Gemini, or the bundled SentiAI engine. You can bring your own API key, and the model only ever sees the single message being scored — nothing is retained afterwards.
What can we connect besides email?
Email, voice and telephony (call, SMS and WhatsApp transcripts), and team chat (Slack, Microsoft Teams and Zoom). Anything else can be pushed through the developer ingest API.
Can we keep all data on our own servers?
Yes. SentiTrack Edge is a self-hosted appliance that scores messages locally on your own infrastructure and pushes only the aggregate scores, so raw content never leaves your network.
Is SentiTrack compliant with GDPR and other privacy laws?
SentiTrack minimises data by never storing message content, and offers per-organisation retention limits and hard delete. Where you choose to track demographic attributes, the DPIA, lawful basis and any employee consent remain your organisation's responsibility under our Terms of Service.
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