Get warned before tone turns into conflict
SentiTrack watches the 1–10 sentiment between any two people or teams and alerts you the moment it drops below your threshold — so you can step in days or weeks before friction reaches HR. No message bodies are ever stored.
Sentiment alerts are automated notifications that fire when the measured tone between two people or teams falls below a set threshold. SentiTrack scores every message 1–10, watches relationships over time, and warns you when a pairing turns negative — so you can act before conflict escalates, without anyone reading the messages.
By the time you notice, it's already a conflict
Friction rarely announces itself. Tone curdles one curt reply at a time, across teams and branches no manager can read by hand. The first visible signal is often a resignation, an HR complaint, or a deal gone cold — long after the relationship started to sour. Reviewing the dashboard daily for early dips simply doesn't scale.
A threshold that watches the relationship for you
SentiTrack continuously scores every email, call, message and chat 1–10 and tracks the sentiment between any two slices of your org. Set a threshold once and an alert fires when a pairing drops below it — pointing you at exactly which relationship needs attention, without exposing what was said.
- Alert on any pairing — individual ↔ individual, team ↔ team, branch ↔ branch
- Threshold-based: fire when a smoothed sentiment line crosses your line in the sand
- Built on the same rolling-smoothed scores as the Time Graph, so alerts ignore single-message noise
- Names the relationship, not the message — bodies are never stored or surfaced
From a falling score to a heads-up
Pick the pairing — two people, two departments, a branch against the rest — using the same flexible selectors as your dashboards. Aggregate by department, location, role or any attribute you track.
Choose the 1–10 level that means 'pay attention here'. Alerts compare against the server-side rolling-smoothed sentiment line, so a single curt message won't trip them — sustained drops will.
When the smoothed sentiment for a watched relationship crosses below your threshold, SentiTrack flags it so the right manager can step in early — while it's still a conversation, not a crisis.
A reddening relationship surfaces as an alert weeks before it reaches HR, exit interviews or a lost account — turning hindsight into early action.
Alerts fire on the rolling-smoothed sentiment line, not raw single messages, so a terse 'Approved.' or one bad day won't trigger a false alarm.
Threshold any pairing — person to person, team to team, branch to branch — using the same selectors that power your Net Graph and Time Graph.
Alerts point at a relationship and a score, never a quote. Bodies are scored then discarded, so there's nothing sensitive to leak in a notification.
Email, voice and SMS, WhatsApp, call transcripts, Slack, Teams and Zoom all feed the same 1–10 score — so an alert reflects the whole relationship, not one inbox.
Tone is scored in-language across English, German, French, Italian, Spanish, Russian, Turkish and Arabic — alerts stay accurate for global teams.
An alert names the relationship, never the message
SentiTrack minimizes exposure by never persisting content: your database holds only a 1–10 score and non-content metadata, so every alert points at a relationship and a number — never a quote. Storing sentiment alongside identifiable employees and demographic attributes can be special-category data under GDPR Article 9, which is why nothing readable is retained.
- Zero message bodies retained — alerts contain scores, not quotes
- Subjects stored as a hash only, never plaintext
- Per-org Fernet-encrypted keys for bring-your-own-AI
- Hard-delete endpoint plus a configurable retention window (default 365 days)
Sentiment alerts — FAQ
How do sentiment alerts work?
Sentiment alerts fire when the tracked tone between two people or teams falls below a threshold you set. SentiTrack scores every message 1–10, smooths those scores over time, and notifies you when a watched relationship crosses your line — so you can intervene before friction escalates into conflict.
Can I get notified when a team's sentiment drops?
Yes. You can set a threshold on any pairing — individual to individual, department to department, or branch to branch — and SentiTrack alerts you when that relationship's smoothed sentiment falls below your chosen 1–10 level. The same flexible selectors that power the dashboards define what each alert watches.
Do sentiment alerts expose what was said in the messages?
No. SentiTrack never stores message bodies, subject text or attachments — only the 1–10 score and non-content metadata. An alert names the relationship and the score that crossed your threshold; it never contains a quote, because there is no body retained to quote from.
Will I get false alarms from one bad message?
Unlikely. Alerts are evaluated against the server-side rolling-smoothed sentiment line rather than individual messages, so a single curt reply or one off day won't trip them. SentiTrack also scores the way a manager reads tone, so a terse 'Approved.' isn't treated as hostile — sustained drops are what trigger a warning.
Are sentiment alerts GDPR-compliant?
SentiTrack is built to minimize personal-data exposure: alerts reference a relationship and a score, and no message content is ever persisted. Because storing sentiment with demographic attributes can be GDPR Article 9 special-category data, the lawful basis, any DPIA and employee consent remain the customer's responsibility under the Terms of Service.
What's the best way to catch employee conflict early?
The most scalable approach is threshold-based sentiment alerting across every channel. SentiTrack scores email, voice and chat 1–10, watches the tone between any two people or teams, and notifies you when it drops below your threshold — flagging the exact relationship that needs attention without anyone reading the underlying messages.
Get warned before tone turns into conflict
Set a threshold on any relationship and let SentiTrack watch it for you — or explore the live demo with sample data first, no signup needed. Month-to-month, cancel anytime.