Spot souring relationships weeks before they reach HR
SentiTrack watches the tone between every pair of people and teams. As a relationship sours, its edge on the Net Graph reddens and threshold alerts fire — so you intervene early, without anyone reading a single message.
Conflict early-warning is the practice of detecting interpersonal workplace friction from declining communication tone before it escalates into complaints or resignations. SentiTrack scores every email, call and chat 1–10, then surfaces souring relationships as reddening graph edges and threshold alerts — typically weeks before they reach HR, and without storing any message bodies.
By the time it reaches HR, the damage is done
Most workplace conflict is invisible until it explodes into a complaint, a grievance or a resignation — and by then it has been festering for months. The early signs live in day-to-day tone: replies that go curt, threads that turn cold, a manager and a report who stop being warm. No one can read every conversation to catch it, and trying to would be invasive and unscalable.
An early-warning system for relationships, not a surveillance tool
SentiTrack scores the tone of every message 1–10 and tracks how it moves between every pair of people and teams. When a relationship starts to sour, you see it two ways: its edge on the Net Graph shifts from green toward red, and a threshold alert tells you the moment a pairing drops below the level you set — all without anyone reading the underlying messages.
- Reddening Net Graph edges make souring pairings visible at a glance
- Threshold alerts fire when any relationship drops below your chosen level
- Time Graph trend lines confirm a decline is real, not a single bad day
- Bodies scored in memory, then discarded — only the score and metadata remain
How conflict early-warning works
Email, voice and chat across your connected channels are each scored for tone — from 1–2 hostile to 9–10 warm — the way a manager reads it, not a literal keyword match. A curt 'Approved.' isn't flagged; genuine hostility is.
Those numbers aggregate into an edge between each pair of people or teams, tracked over time. A declining edge — not one bad message — is what signals friction, and the Time Graph's rolling smoothing separates a real trend from noise.
On the Net Graph a souring relationship turns visibly red. Set a threshold and SentiTrack alerts you the moment any pairing crosses it, so a developing conflict reaches you long before it reaches an HR ticket.
Falling sentiment between two people or teams shows up as a reddening edge well before it surfaces as a complaint or a resignation — giving you time to act.
The Net Graph makes every souring relationship visible at a glance; you don't read transcripts or comb through threads to find where friction is building.
Threshold alerts watch every edge around the clock and notify you the moment a pairing drops below the level you set — no dashboard-watching required.
Server-side rolling smoothing on the Time Graph distinguishes a genuine downward trend from one terse email, so you act on real signals.
Because message bodies are never stored, early-warning runs on scores and metadata alone — there's nothing sensitive to leak, subpoena or mishandle.
Email, voice and team chat feed the same picture, so a conflict that moves from inbox to call to Slack is still tracked as one declining relationship.
Early-warning that stores no message content
SentiTrack flags souring relationships using scores and metadata only — never the words people wrote. The body of each message is scored in memory and then discarded, so your early-warning system carries none of the privacy liability of reading employees' email. Note that pairing sentiment with demographic attributes can be GDPR Article 9 special-category data; DPIA, lawful basis and consent remain the customer's responsibility under the ToS.
- Zero message bodies retained — only a 1–10 score and non-content metadata
- Zero subjects stored in plaintext (subject hash only)
- Hard-delete endpoint plus a configurable retention window (default 365 days)
- SentiTrack Edge option scores entirely inside your network and pushes only scores
Conflict early-warning — FAQ
How do you detect workplace conflict before it escalates?
SentiTrack detects conflict early by scoring the tone of every email, call and chat 1–10 and tracking how it moves between each pair of people and teams. When a relationship sours, its Net Graph edge reddens and a threshold alert fires — typically weeks before the friction reaches an HR complaint or a resignation.
What is a reddening edge and how does it warn me of conflict?
A reddening edge is a relationship on SentiTrack's Net Graph whose colour is shifting from green toward red as its average sentiment falls. Each pair of people or teams is an edge coloured by tone, so a souring relationship becomes visible at a glance instead of staying buried in day-to-day messages.
Does conflict early-warning mean someone reads our employees' messages?
No. SentiTrack sends each message body to your chosen AI only to compute a 1–10 tone score, then discards it. The early-warning system runs entirely on those scores plus non-content metadata — participants, timestamp, direction and a subject hash — so conflict is flagged without anyone reading the actual content.
How early can SentiTrack warn me about a souring relationship?
SentiTrack surfaces declining sentiment as soon as the trend is statistically meaningful, often weeks before the friction reaches HR. Reddening Net Graph edges show it at a glance, Time Graph rolling smoothing confirms a real downward trend rather than one bad day, and threshold alerts notify you the moment a pairing crosses the level you set.
Can I get an alert when a relationship turns negative?
Yes. SentiTrack's threshold alerts watch every relationship around the clock and notify you the moment any pairing's sentiment drops below the level you choose. You don't need to watch a dashboard — the early-warning signal comes to you, so a developing conflict reaches you before it becomes a formal escalation.
Is automated conflict detection GDPR-compliant?
SentiTrack is built to minimize personal-data exposure by never persisting message content — only a 1–10 score and metadata. Because storing sentiment alongside demographic attributes can be special-category data under GDPR Article 9, the lawful basis, any DPIA and employee consent remain the customer's responsibility under the Terms of Service.
Catch the next conflict while it's still fixable
See souring relationships redden on the Net Graph and set your first threshold alert in minutes — or explore the live demo with sample data first, no signup needed. Cancel anytime.