Sentiment analytics that scale across every branch
For larger organisations: roll up communication sentiment across branches, locations and departments, keep content inside your own network with self-hosted Edge, and wire in any system via API — with done-for-you setup.
Enterprise sentiment analytics is the org-wide scoring and aggregation of communication tone across an entire company. SentiTrack scores every message 1–10, rolls results up across branches, locations and departments, supports self-hosted Edge scoring so content never leaves your network, and connects to any system via API.
At scale, friction hides between branches
Across dozens of locations and departments, tone problems surface as lagging indicators — attrition, escalations, a regional dip nobody flagged. Spreadsheet pulse surveys are slow, sparse and easy to game, and central leadership has no consistent, real-time read on how teams actually communicate across the org.
One sentiment layer over the whole organisation
SentiTrack scores every email, call, chat and ticket 1–10 and aggregates it across arbitrary slices — branch, location, department, role or any custom attribute. Roll up a single region or compare every site side by side, all from data your teams already generate, with no surveys and no message bodies ever stored.
- Roll up sentiment by branch, location, department or any custom attribute, with path-based hierarchy for clean drill-downs
- Self-hosted SentiTrack Edge scores inside your network and pushes only 1–10 scores plus non-content metadata
- Developer /ingest API and custom connectors fold any system into the same sentiment layer
- Done-for-you setup so multi-branch rollout, attributes and connectors are configured for you
From rollout to org-wide insight
Add a silent BCC mail-flow rule (Google Workspace, Microsoft 365, Exchange, MDaemon), wire telephony and chat via Twilio, RingCentral, 3CX, Slack, Teams or Zoom, or push any text through the /ingest API. Run hosted, or deploy the Edge appliance to score locally.
Register employees with branch, location, department, role and any custom attributes, using forward-slash paths like /europe/germany/berlin to encode hierarchy. SentiTrack scores every message 1–10 the way a manager reads tone.
Roll sentiment up across any slice in the Net Graph and Time Graph, split by attribute, overlay calendar events, save and share views, and receive scheduled PDF reports and alerts — across every branch from one dashboard.
Aggregate sentiment by branch, location, department, role or arbitrary attribute. Path-string hierarchy means /europe/ rolls up every site beneath it, and group-by depth truncation gives clean regional, country and city views.
SentiTrack Edge is a Docker appliance that ingests and scores inside your own network, pushing only finished 1–10 scores and non-content metadata to your hosted account every 12 hours — roughly 93.5% as accurate as the full hosted model. Content never leaves your network.
Message bodies are scored then discarded. We store only the score, participants, timestamp, direction and a subject hash — never the body, subject text or attachments. Privacy is structural, not a setting you have to remember to enable.
A developer /ingest API accepts any text, and custom connectors let you fold proprietary or legacy systems into the same sentiment layer alongside email, telephony and chat — one consistent 1–10 score across every channel.
Seven interface and scored languages — English, German, French, Italian, Spanish, Russian and Turkish, with Arabic also scored — handled with native multilingual scoring and no per-language setup, so global branches work out of the box.
A done-for-you setup service handles multi-branch onboarding, attribute mapping and connector configuration, and partner and consulting conditions are available for larger or multi-entity deployments. Month-to-month, cancel anytime.
Content never leaves your control
SentiTrack stores zero message bodies. Bodies are scored, then discarded — we keep only the 1–10 score, participants, timestamp, direction and a subject hash. For maximum control, SentiTrack Edge scores entirely inside your own network and pushes only the finished scores, so no content ever reaches our servers.
- 0 message bodies, subject text or attachments stored — only score + metadata + subject hash
- SentiTrack Edge keeps all content inside your network; only 1–10 scores are pushed, every 12h
- Hard-delete endpoint plus configurable retention (default 365 days)
- BYO AI keys are Fernet-encrypted per org; every query is scoped to your organisation
Enterprise sentiment analytics — FAQ
How does SentiTrack roll up sentiment across multiple branches?
SentiTrack scores every message 1–10 and aggregates the scores across any organisational slice — branch, location, department, role or custom attribute. Forward-slash path attributes like /europe/germany/berlin encode hierarchy, so you can roll up an entire region or drill down to a single site from one dashboard.
Can I run SentiTrack on-premise so content stays in our network?
Yes. SentiTrack Edge is a Docker appliance you run inside your own network that ingests and scores communications locally, pushing only the finished 1–10 scores and non-content metadata to your hosted account every 12 hours. It is roughly 93.5% as accurate as the full hosted model, and content never leaves your network.
Is SentiTrack GDPR-compliant for enterprise use?
SentiTrack is built privacy-first — it stores no message bodies, subject text or attachments, only the score, participants, timestamp, direction and a subject hash. Storing sentiment alongside demographic attributes can be GDPR Article 9 special-category data; DPIA, lawful basis and consent are the customer's responsibility under the ToS, which the platform does not require or verify.
What channels and systems can an enterprise connect?
SentiTrack ingests email via a silent BCC mail-flow rule on Google Workspace, Microsoft 365, Exchange or MDaemon; telephony and voice through Twilio, RingCentral and 3CX; team chat via Slack, Microsoft Teams and Zoom webhooks; and any other text through a developer /ingest API plus custom connectors.
Does SentiTrack support multilingual scoring across global offices?
Yes. SentiTrack offers seven interface and scored languages — English, German, French, Italian, Spanish, Russian and Turkish, with Arabic also scored — using native multilingual scoring with no per-language setup. Global branches are scored consistently on the same 1–10 scale out of the box.
What AI model does enterprise scoring use, and can we use our own?
Every plan includes the bundled SentiAI engine with no key required, or you can bring your own Anthropic Claude, OpenAI or Google Gemini key for unlimited scoring and switch provider and model in Settings. BYO keys are Fernet-encrypted per org, and Edge can score locally for fully in-network deployments.
See it across your whole org
Explore a live demo with sample data — no signup required — or talk to us about done-for-you multi-branch setup, the self-hosted Edge appliance and partner conditions. Month-to-month, cancel anytime.