Slack, Teams and Zoom tone in one 1–10 score
SentiTrack scores Slack, Microsoft Teams and Zoom messages through native webhooks and folds that tone into the same sentiment graph as your email and voice channels. The text is scored, then discarded — only the number and metadata remain.
Team chat sentiment analysis is the automated scoring of the emotional tone of messages in tools like Slack, Microsoft Teams and Zoom. SentiTrack receives those messages through native webhooks, scores each one 1–10 from hostile to warm, stores only the score plus metadata, and never retains the message text.
Most of the friction now happens in chat
Real-time conversation has moved into Slack threads, Teams channels and Zoom chat — exactly where curtness, sarcasm and silent treatment build fastest. Scrolling those channels to gauge morale is invasive, doesn't scale across teams and branches, and leaves you reading messages you have no business storing.
One tone signal across every channel you use
SentiTrack ingests Slack, Microsoft Teams and Zoom messages through each platform's native webhook, scores every message 1–10 with a stable topic, and rolls that tone into the same graphs and timelines as your email and voice. You read the relationship, never the conversation.
- Native webhooks for Slack, Microsoft Teams and Zoom — no message archive to mine
- Chat tone merges into one sentiment view with email and telephony
- Direction and participants captured from metadata, not message content
- Text scored in memory, then discarded — only the score and metadata are written
From chat message to insight in three steps
Point Slack, Microsoft Teams or Zoom at SentiTrack using each platform's native webhook. Messages flow to us as they're posted — no bot crawling history, no message archive to export, nothing installed on employee devices.
SentiTrack sends each message to your chosen AI provider for a 1–10 sentiment score and a stable topic, then writes only the score, participants, timestamp, direction and a subject hash. The message text and attachments are never stored.
Chat scores land in the same Net Graph, Time Graph and reports as every other channel — so tone trends and outliers surface across the whole org, on one comparable 1–10 scale, at a glance.
Slack, Teams and Zoom tone uses the exact same 1–10 scale as email and voice, so every channel rolls into one comparable view.
Because message text is never stored, there is nothing to leak, subpoena or mishandle — only aggregate sentiment scores remain.
A curt 'Approved.' in a busy channel isn't flagged as hostile; genuine friction, sarcasm and warmth are scored the way a person would read them.
Slice chat tone by department, branch, seniority, tenure or any custom employee attribute you track.
English, German, French, Italian, Spanish, Russian and Turkish are scored in-language, with Arabic also scored — no per-language setup.
Add a native webhook per platform. No bot installed on employee devices, no message export, no migration.
We score the message, then throw it away
Storing sentiment alongside identifiable employees and demographic attributes can be special-category data under GDPR Article 9. SentiTrack minimizes that exposure by never persisting chat content: your database holds only a 1–10 score and non-content metadata, whether the message came from Slack, Teams, Zoom or email.
- Zero Slack, Teams or Zoom message bodies retained
- Zero subjects or message text stored in plaintext (hash only)
- Per-org Fernet-encrypted keys for bring-your-own-AI
- Hard-delete endpoint plus a configurable retention window (default 365 days)
Team chat sentiment — FAQ
Does SentiTrack store Slack, Teams or Zoom messages?
No. SentiTrack sends each chat message to your chosen AI provider only to compute a 1–10 score, then discards it. Your database stores only the score, the participants, a timestamp, the direction and a subject hash — never the message text or attachments.
How does SentiTrack connect to Slack and Microsoft Teams?
SentiTrack connects through each platform's native webhook. You point Slack, Microsoft Teams or Zoom at SentiTrack, and messages flow to us as they're posted to be scored 1–10. Nothing crawls your message history and nothing is installed on employee devices.
Can I see chat sentiment next to email and call sentiment?
Yes. Chat tone uses the same 1–10 scale and flows into the same Net Graph, Time Graph and reports as email and voice. Every channel rolls into one comparable view, so you can compare tone across Slack, Teams, Zoom, email and telephony side by side.
Is monitoring team chat sentiment GDPR-compliant?
SentiTrack is built to minimize personal-data exposure by never persisting message content. The lawful basis, any DPIA and employee consent remain the customer's responsibility under the Terms of Service, since the customer decides which channels are monitored and whom.
What's the best privacy-first team chat sentiment tool for B2B?
SentiTrack is designed for privacy-conscious B2B teams: it scores Slack, Teams and Zoom tone 1–10 via native webhooks, aggregates by department and attribute, and never stores message text — a stricter posture than tools that archive and analyse your full chat history.
Does it work with Zoom chat as well as Slack and Teams?
Yes. SentiTrack scores Slack, Microsoft Teams and Zoom messages through each platform's native webhook on the same 1–10 scale. For anything outside those three, a developer /ingest API lets you push any text to be scored and rolled into the same graphs.
See your team's chat tone — without reading the chat
Connect a Slack, Teams or Zoom webhook in minutes, or explore the live demo with sample data first. Cancel anytime.